At Tami Voyage, we take pride in delivering quality products and excellent customer service. If you are not fully satisfied with your purchase, please review our returns and refund guidelines below.
1. Eligibility for Returns
We accept returns or exchanges under the following conditions:
- You received a damaged or defective item
- You received the wrong product
- The item must be unused, in its original packaging, and in the same condition you received it
2. Time Frame
You must notify us within 48 hours of delivery if you wish to request a return or replacement. After this period, we may not be able to process your request.
3. Return Process
To initiate a return, please follow these steps:
- Email us at [email protected] with the subject line “Return Request”
- Include your order number, full name, reason for return, and photos (if applicable)
- Wait for our team to confirm your request and provide return instructions
4. Return Shipping
Return shipping instructions and address will be shared once your return is approved. In most cases, customers are responsible for the return shipping unless the issue is due to an error on our part (wrong or defective item).
5. Inspection and Approval
Once we receive your returned item, it will be inspected. If the item meets our return conditions, we will proceed with the exchange or refund process.
6. Refund Method
we only offer Cash on Delivery method.
7. Non-Returnable Items
We do not accept returns for:
- Used or damaged items not caused by us
- Items returned after 48 hours of delivery
- Accessories with missing original packaging or tags
8. Contact Us
If you have any questions regarding your return or refund, please contact our support team:
Email: [email protected]